William D. “Doug” Richardson

Operations Director


After earning his BS in Industrial Engineering from Tennessee Tech University, Doug found his way to Batten & Shaw through the manufacturing/industrial sector. He has been part of the Batten & Shaw team for over eight years, and is currently appointed as the Operations Director.

Doug utilizes his professional expertise to ensure the integrity of the entire Change Management Process, providing a seamless flow all the way from the Owner Contract approval to final billing. He also serves as the trusted business advocate between Batten & Shaw and the HCA Business Capital initiative.

Doug’s precision and commitment to excellence has been extended through additional education and certifications which include: Six Sigma Black Belt (DMAIC), trained as a DFACE Black Belt, and received training as a Master Black Belt which enhances his ability to collect, analyze and quantify data that enables process improvements. Doug recently completed the AGC Lean Construction Education Program, striving to obtain AGC Certificate of Management-Lean Construction Certification.

Our Leadership Team

People are our greatest asset. Our team is committed to excellence and delivering quality in everything we do.